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| We will do our very best to respond to your inquiry as soon as possible. Due to the high volume of mail that we receive, not all messages will get an "immediate" or even a quick response. We are very sorry, but our "small" staff sometimes just cannot respond promptly. We'll do our best and respond to "all" as time permits. As always, we thank you for your support of our endeavors. For immediate assistance, please contact our Customer Service department at (919) 957-3700. |
| FREQUENTLY ASKED QUESTIONS "F.A.Q's" |
What scale is your product?
We offer miniatures in 1/32nd (54mm) scale so they are about 2 1/4" tall. Unfortunately,
we can not make an item bigger, smaller or alter it in any way for specific collector needs.
When will __________________ be back in stock?
Unfortunately, we can not predict when certain items will return to the warehouse. Release
dates are announced on our website once the factory has given us an official shipping
notice containing an estimated arrival date.
Can I have a pewter set made in plastic just for me?
Unfortunately, manufacturing costs and minimum order requirements prevent us from
honoring requests for custom made items.
An item that I want is currently out of stock. Can you have the factory
make 1 special set, just for me?
Unfortunately, the high costs of production and the factories minimum order requirements
does not allow us to honor such requests.
How many lines of product do you manufacture?
We manufacture 4 lines of product: hand painted pewter sets (metals), unpainted injection
mold plastic sets, painted injection mold plastic sets, and playsets.
What is your return policy?
All requests for return merchandise must be reported to our business office no later than 7
days after the date that our tracking system says that your order was delivered. Please,
open and inspect your items immediately upon arrival. For damages, you will need to
contact us at (702) 233-8201 to receive a return authorization number. Please be advised
that merchandise without a valid return authorization number will not be accepted for
return and a refund will NOT be issued.
After you receive your return authorization number, you will need to return the damaged
set to our office (in it's original packaging) so that we can send you a replacement. If you
are requesting a credit, a store credit will be issued, which you can use on your next order.
If you are requesting a refund, we will refund the amount of your sale (less any applicable
fees) via the original method of payment within 30 days of your request. Please note that
refunds may take up to 30 days to process. Shipping and Handling fees are non-
refundable. If you purchased your merchandise from an Authorized Conte Dealer, please
contact your dealer directly for information on their return policy. A 15% restocking fee will
apply on all returns that are not our error.
What methods of payment do you accept?
We currently accept Visa, Master Card, American Express and Discover. We accept debit
cards, cashier's checks and money orders. At this time, we do not accept personal checks.
Sending a personal check for payment may result in a delay in shipping your order as the
order will be held until we are sure the funds have cleared the account.
I am a (dealer, club member...) how will my discounts be applied?
If you are a dealer or collector club member, your discounts will be applied at the time your
order is processed. A final invoice will be e-mailed or faxed to you for your records. Please
be advised that club memberships will be verified prior to shipment.
What are your standard shipping fees?
Our standard method of shipping i on all orders shipping to an address within the US is
eitherUS Postal Service or UPS ground depending upon the size, weight and other issues
........
How soon will my order ship to me and what shipping methods do you
use?
Orders for in-stock items are shipped within 24-48 hours. During busy seasons, a slight
shipping delay may occur. You can call our business office at (702) 233-8201 to check the
"real time" status of your order. Our standard shipping method for shipments within the
US is either us postal service or ups ground depending upon the size, weight and other
issues However, we do offer expedited shipping via UPS overnight, 2-Day and 3-Day
service, FedEx overnight, 2-Day and 3-Day service or US Mail service for PO BOX and
International addresses. Shipping via US Mail may cause your order to experience a small
delay in shipping. Please be advised that expedited shipping fees have higher costs than
the standard shipping fees listed on this site. You are responsible for all shipping fees
incurred on behalf of your order.
Also, please note that if you select an expedited shipping method, this method will be used
once your order is shipped. Meaning, if you place an order on Monday and select UPS
overnight service, this does not always mean that you will receive your order on Tuesday.
It simply means that you will receive your order the day after it is shipped.
Can I purchase your building/terrain pieces separate from your playsets
or multi-figure sets?
At this time, the buildings and terrain pieces featured in our playsets are not sold
separately.
I have a ___________ from __________. Do you want to buy it? Can you
tell me how much it's worth?
Unfortunately, we do not appraise or purchase collectibles. We are unable to recommend or
endorse companies that offer these services.
How will charges appear on my credit card statement?
Charges for your order will appear on your statement as a charge from "LEGENDS OF
THE SILVER SCREEN, LTD."
Should you have additional questions, please fill out the form below and we will get back to
you as soon as possible. Or, you can contact us via the following methods:
Due to an increased amount of "spam" on the web, our direct e-mail addresses can no
longer be viewed on our website however, you may use the form below if you wish to e-
mail your inquiry.
We sincerely thank all of you for your continued support of our endeavors!
We offer miniatures in 1/32nd (54mm) scale so they are about 2 1/4" tall. Unfortunately,
we can not make an item bigger, smaller or alter it in any way for specific collector needs.
When will __________________ be back in stock?
Unfortunately, we can not predict when certain items will return to the warehouse. Release
dates are announced on our website once the factory has given us an official shipping
notice containing an estimated arrival date.
Can I have a pewter set made in plastic just for me?
Unfortunately, manufacturing costs and minimum order requirements prevent us from
honoring requests for custom made items.
An item that I want is currently out of stock. Can you have the factory
make 1 special set, just for me?
Unfortunately, the high costs of production and the factories minimum order requirements
does not allow us to honor such requests.
How many lines of product do you manufacture?
We manufacture 4 lines of product: hand painted pewter sets (metals), unpainted injection
mold plastic sets, painted injection mold plastic sets, and playsets.
What is your return policy?
All requests for return merchandise must be reported to our business office no later than 7
days after the date that our tracking system says that your order was delivered. Please,
open and inspect your items immediately upon arrival. For damages, you will need to
contact us at (702) 233-8201 to receive a return authorization number. Please be advised
that merchandise without a valid return authorization number will not be accepted for
return and a refund will NOT be issued.
After you receive your return authorization number, you will need to return the damaged
set to our office (in it's original packaging) so that we can send you a replacement. If you
are requesting a credit, a store credit will be issued, which you can use on your next order.
If you are requesting a refund, we will refund the amount of your sale (less any applicable
fees) via the original method of payment within 30 days of your request. Please note that
refunds may take up to 30 days to process. Shipping and Handling fees are non-
refundable. If you purchased your merchandise from an Authorized Conte Dealer, please
contact your dealer directly for information on their return policy. A 15% restocking fee will
apply on all returns that are not our error.
What methods of payment do you accept?
We currently accept Visa, Master Card, American Express and Discover. We accept debit
cards, cashier's checks and money orders. At this time, we do not accept personal checks.
Sending a personal check for payment may result in a delay in shipping your order as the
order will be held until we are sure the funds have cleared the account.
I am a (dealer, club member...) how will my discounts be applied?
If you are a dealer or collector club member, your discounts will be applied at the time your
order is processed. A final invoice will be e-mailed or faxed to you for your records. Please
be advised that club memberships will be verified prior to shipment.
What are your standard shipping fees?
Our standard method of shipping i on all orders shipping to an address within the US is
eitherUS Postal Service or UPS ground depending upon the size, weight and other issues
........
How soon will my order ship to me and what shipping methods do you
use?
Orders for in-stock items are shipped within 24-48 hours. During busy seasons, a slight
shipping delay may occur. You can call our business office at (702) 233-8201 to check the
"real time" status of your order. Our standard shipping method for shipments within the
US is either us postal service or ups ground depending upon the size, weight and other
issues However, we do offer expedited shipping via UPS overnight, 2-Day and 3-Day
service, FedEx overnight, 2-Day and 3-Day service or US Mail service for PO BOX and
International addresses. Shipping via US Mail may cause your order to experience a small
delay in shipping. Please be advised that expedited shipping fees have higher costs than
the standard shipping fees listed on this site. You are responsible for all shipping fees
incurred on behalf of your order.
Also, please note that if you select an expedited shipping method, this method will be used
once your order is shipped. Meaning, if you place an order on Monday and select UPS
overnight service, this does not always mean that you will receive your order on Tuesday.
It simply means that you will receive your order the day after it is shipped.
Can I purchase your building/terrain pieces separate from your playsets
or multi-figure sets?
At this time, the buildings and terrain pieces featured in our playsets are not sold
separately.
I have a ___________ from __________. Do you want to buy it? Can you
tell me how much it's worth?
Unfortunately, we do not appraise or purchase collectibles. We are unable to recommend or
endorse companies that offer these services.
How will charges appear on my credit card statement?
Charges for your order will appear on your statement as a charge from "LEGENDS OF
THE SILVER SCREEN, LTD."
Should you have additional questions, please fill out the form below and we will get back to
you as soon as possible. Or, you can contact us via the following methods:
- Fax (Available 24 hours a day/7 days a week): 1-702-233-8206
- Phone (Our office hours are Monday-Friday, 9:00 AM-5:00 PM PST. You are welcome to leave a
voicemail after hours): 1-702-233-8201 - Regular/Snail Mail: 6225 S. Valley View, Suite C, Las Vegas, NV 89118
Due to an increased amount of "spam" on the web, our direct e-mail addresses can no
longer be viewed on our website however, you may use the form below if you wish to e-
mail your inquiry.
We sincerely thank all of you for your continued support of our endeavors!
| Contact Us... |
| Starting March 1, 2009 Anyone wishing to send correspondence to Conteco or to RC should do so at : Conte PO Box 90581 Raleigh, NC 27675 or email me directly @ Einar1Eye@aol.com or fax me at 919 293-1708 Please don't write & ask about release dates of new sets, arrival dates of shipments from the factories, what ranges will be made next, etc. This sort of information will be announced here on the conte site as soon as the information is available so that all may access it. We only respond to emails whiich contain your real name so please identify yourself when writing |